1. Introduction

These Terms & Conditions govern the use of https://simora-tech.com and the purchase of digital eSIM products and related services provided by:

By accessing our website or purchasing our products, you agree to be bound by these Terms & Conditions.

2. About Our Services

Simora provides digital eSIM products and mobile connectivity services through partner telecommunications networks worldwide.

All products sold through our website are digital products delivered electronically.

3. Eligibility

You must:

• Be at least 18 years old;
• Have legal capacity to enter into contracts;
• Provide accurate and complete information when placing orders.

We reserve the right to refuse service where eligibility requirements are not met.

4. Orders and Acceptance

Submission of an order does not automatically constitute acceptance.

Simora reserves the right to:

• Accept or reject any order;
• Cancel transactions suspected of fraud;
• Request additional verification information;
• Refuse service where required by law or compliance obligations.

An order is considered accepted once payment has been successfully processed and confirmation has been issued.

5. Pricing and Payments

All prices displayed on the website are shown in the applicable currency indicated at checkout.

Customers are responsible for reviewing pricing before completing a purchase.

Payments are processed through authorized third-party payment providers.

6. Device Compatibility

Customers are solely responsible for verifying that their device:

• Supports eSIM technology;
• Is network unlocked;
• Meets technical requirements for activation.

Simora is not responsible for incompatibility resulting from unsupported devices, carrier restrictions, software limitations, or user configuration errors.

7. Digital Delivery

eSIM products are delivered electronically via:

• Email;
• Customer account dashboard;
• Other electronic delivery methods provided by Simora.

Delivery generally occurs immediately after successful payment verification.

Delivery may be delayed for security reviews, fraud prevention checks, technical issues, or system maintenance.

A product shall be considered delivered when the activation information, QR code, or installation details become available to the customer.

8. Activation and Service Usage

Customers are responsible for:

• Installing the eSIM correctly;
• Following activation instructions;
• Ensuring device compatibility.

Network performance may vary based on:

• Geographic location;
• Local network conditions;
• Roaming agreements;
• Device capabilities.

Simora does not guarantee uninterrupted network availability.

9. Refunds and Cancellations

Refunds are governed by our Refund Policy.

Because eSIM products constitute digital content delivered electronically, refunds may not be available once delivery or activation has occurred.

Customers expressly consent to immediate digital delivery at the time of purchase.

10. Right of Withdrawal

Where applicable consumer protection laws grant a withdrawal right, customers acknowledge that such rights may cease once digital content delivery begins.

By completing a purchase, customers expressly request immediate performance of the contract.

11. Prohibited Activities

Customers may not:

• Use services for unlawful purposes;
• Engage in fraudulent activities;
• Circumvent security measures;
• Interfere with network operations;
• Resell products without written authorization;
• Abuse promotional offers;
• Violate applicable telecommunications regulations.

12. Fraud Prevention

Simora reserves the right to:

• Suspend transactions;
• Request identity verification;
• Cancel suspicious orders;
• Restrict access to services where fraud, abuse, chargeback manipulation, or unauthorized activity is suspected.

13. Intellectual Property

All website content, including but not limited to:

• Text;
• Graphics;
• Logos;
• Images;
• Software;
• Trademarks;

remains the property of Simora or its licensors and is protected by applicable intellectual property laws.

14. Limitation of Liability

To the maximum extent permitted by law, Simora shall not be liable for:

• Network outages;
• Roaming limitations;
• Coverage restrictions;
• Device incompatibility;
• Delayed service activation;
• Loss of profits;
• Business interruption;
• Loss of data;
• Indirect or consequential damages.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

15. Force Majeure

Simora shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including:

• Natural disasters;
• Telecommunications failures;
• Government actions;
• Cybersecurity incidents;
• Power outages;
• Network disruptions.

16. Privacy

Your use of our services is also governed by:

• Privacy Policy
• Cookie Policy
• Refund Policy

17. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Updated versions will be published on this page and become effective immediately upon publication.

18. Contact Information

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.