Delivery Policy
This Delivery Policy explains how digital eSIM products purchased from Simora are delivered to customers.
All eSIM products are delivered digitally. No physical SIM card or physical shipment is provided.
1. Delivery Method
After successful payment, your eSIM details, QR code, and activation instructions will be delivered electronically to the email address used during checkout.
2. Delivery Time
Most eSIM orders are delivered instantly or within 15 minutes after payment confirmation. In rare cases, delivery may take up to 24 hours due to payment verification, technical checks, or provider processing delays.
3. Delivery Fees
There are no shipping or physical delivery fees. All products are delivered digitally by email.
4. Customer Responsibility
- Please make sure your email address is correct before completing your order.
- Please check your spam, junk, or promotions folder if you do not receive the email.
- Please ensure your device supports eSIM before purchasing.
5. Failed or Delayed Delivery
If you do not receive your eSIM within the expected timeframe, please contact our support team with your order number and the email address used during checkout.
6. Digital Product Notice
Once an eSIM QR code, activation code, or installation details have been delivered, the product is considered digitally delivered.