1. Introduction

This Privacy Policy explains how Agovenzi Limited, trading as Simora ("Simora", "we", "our", or "us"), collects and protects personal information when you use https://simora-tech.com and our digital eSIM services.

2. Information We Collect

We may collect:

• Name and billing information
• Country of residence
• Email address and telephone number
• Order and purchase information
• Payment and invoice information
• IP address and device information
• Browser, operating system and session information
• Support communications and inquiries

3. How We Use Personal Information

We use personal information to:

• Process and deliver orders
• Activate eSIM services
• Provide customer support
• Manage customer accounts
• Prevent fraud and maintain security
• Improve our website and services
• Meet legal, tax and accounting requirements
• Send marketing communications where permitted

4. Legal Basis for Processing

Depending on the circumstances, we process personal information based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Your consent where required

5. Sharing Personal Information

We may share information with trusted providers necessary to operate our services, including:

• Payment processors
• Hosting and cloud providers
• Email and customer support providers
• Analytics and fraud prevention services
• Telecommunications and eSIM providers

We do not sell personal information to third parties.

6. International Transfers

Some providers may process information outside the UK or EEA. Where required, appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions are used.

7. Data Retention

We retain personal information only for as long as necessary or legally required.

• Order and invoice records: up to 10 years
• Support communications: up to 5 years
• Marketing preferences: until consent is withdrawn
• Cookie preferences: up to 2 years

Information is securely deleted or anonymized when no longer required.

8. Data Security

We use appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss and misuse. However, no online system can be guaranteed to be completely secure.

9. Cookies

Simora uses cookies and similar technologies for website functionality, sessions, performance, analytics, fraud prevention and, where permitted, marketing. Please refer to our Cookie Policy for further information.

10. Children's Privacy

Our services are intended for individuals aged 18 or older. We do not knowingly collect personal information from children.

11. GDPR

Where applicable, Simora processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and applicable data protection laws.

We respect the rights provided under applicable GDPR legislation, including:

• Right to access personal information
• Right to correct inaccurate information
• Right to request erasure
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent

Requests may be submitted to [email protected]. We may verify your identity before processing certain requests.

12. Data Breaches

Where legally required, Simora will notify affected individuals and relevant authorities of qualifying personal data breaches within applicable statutory timeframes.

13. Third-Party Websites

Our website may contain links to third-party websites. Simora is not responsible for their privacy practices, content or security.

14. Changes to this Privacy Policy

We may update this Privacy Policy periodically. The latest version will be published on our website with the relevant revision date.

15. Contact Information