1. Introduction

This Privacy Policy explains how Agovenzi Limited, trading as Simora ("Simora", "we", "our", or "us"), collects, uses, stores, and protects personal information when you use https://simora-tech.com and our digital eSIM services.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Identity Information

• Full name
• Billing information
• Country of residence

Contact Information

• Email address
• Telephone number

Transaction Information

• Order details
• Purchase history
• Payment status
• Invoice information

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Session information
• Website activity logs

Customer Support Information

• Support tickets
• Communications with our support team
• Feedback and inquiries

3. How We Use Personal Information

We use personal information for the following purposes:

Contract Performance

To:

• Process orders
• Deliver eSIM products
• Activate telecommunications services
• Provide customer support
• Generate invoices
• Manage customer accounts

Legitimate Interests

To:

• Prevent fraud and abuse
• Maintain website security
• Improve website functionality
• Analyze service performance
• Resolve disputes
• Protect our business operations

Legal Obligations

To:

• Comply with tax regulations
• Meet accounting requirements
• Respond to lawful requests from authorities
• Fulfill regulatory obligations

Consent

Where required, we process information based on your consent, including:

• Marketing communications
• Optional cookies
• Promotional campaigns

You may withdraw consent at any time.

4. Sharing Personal Information

We may share personal information with trusted service providers where necessary for business operations, including:

• Payment processors
• Hosting providers
• Cloud infrastructure providers
• Email delivery providers
• Customer support platforms
• Analytics providers
• Fraud prevention services
• Telecommunications and eSIM network providers

All third parties are required to process information in accordance with applicable data protection laws.

We never sell personal information to third parties.

5. International Transfers

Some service providers may process information outside the United Kingdom or European Economic Area.

Where such transfers occur, appropriate safeguards are implemented, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Equivalent legal safeguards required under applicable law

6. Data Retention

We retain information only for as long as necessary.

Typical retention periods include:

• Order and invoice records: up to 10 years
• Customer support communications: up to 5 years
• Marketing preferences: until consent is withdrawn
• Fraud prevention records: as reasonably required
• Cookie preferences: up to 2 years

Following the retention period, information is securely deleted or anonymized.

Encrypted backup copies may remain for up to 90 days solely for disaster recovery purposes.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect personal information against:

• Unauthorized access
• Disclosure
• Alteration
• Loss
• Misuse

Despite these measures, no method of transmission or storage can be guaranteed as completely secure.

8. Cookies and Tracking Technologies

Simora uses cookies and similar technologies to:

• Operate website functionality
• Maintain user sessions
• Improve performance
• Analyze traffic
• Detect fraud
• Support marketing activities

For additional information, please refer to our Cookie Policy.

9. Children's Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will delete such information promptly.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with a supervisory authority

Requests may be submitted to: [email protected]

11. Data Breaches

Where legally required, Simora will notify affected individuals and relevant supervisory authorities of qualifying personal data breaches within applicable statutory timeframes.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

The latest version will always be available on our website and will indicate the updated revision date.

14. Contact Information