Delivery & Fulfillment Policy

1. Introduction

This Delivery & Fulfillment Policy explains how digital eSIM products purchased from Simora are processed, fulfilled, and delivered.

All products sold through https://simora-tech.com are digital products delivered electronically. No physical SIM cards or physical shipments are provided.

2. Order Processing

Orders are processed after successful payment authorization and completion of applicable fraud prevention and security checks.

Simora reserves the right to delay, review, or cancel orders where additional verification is required.

3. Delivery Methods

Purchased eSIM products may be delivered through one or more of the following methods:

• Email delivery
• Customer account dashboard
• Secure download page
• Other electronic delivery methods provided by Simora

Customers are responsible for providing a valid email address and maintaining access to their customer account.

4. Delivery Timeframes

Most orders are delivered instantly or within 15 minutes following successful payment confirmation.

In certain circumstances, delivery may take up to 24 hours due to:

• Payment verification procedures
• Fraud prevention reviews
• Technical maintenance
• Network provider processing delays
• Exceptional system demand

Delivery estimates are provided for informational purposes and are not guaranteed.

5. Confirmation of Delivery

A product shall be deemed delivered when:

• The QR code is made available;
• Activation credentials are issued;
• Installation instructions are sent;
• The eSIM becomes accessible through the customer account.

Electronic delivery records maintained by Simora shall constitute proof of delivery.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact information;
• Ensuring their device supports eSIM technology;
• Verifying that their device is network unlocked;
• Reviewing product compatibility before purchase;
• Checking spam, junk, or promotions folders if delivery emails are not received.

Simora is not responsible for delivery issues caused by incorrect customer information.

7. Failed or Delayed Delivery

If an order has not been received within the expected delivery timeframe, customers should contact:

[email protected]

Please include:

• Order number
• Full name
• Email address used during purchase

Our support team will investigate and assist in resolving the issue.

8. Technical Issues

Where delivery is affected by a technical issue attributable to Simora or its service providers, reasonable efforts will be made to:

• Reissue the eSIM;
• Provide replacement activation details;
• Resolve the issue promptly through customer support.

Any refund eligibility will be determined in accordance with our Refund Policy.

9. Digital Product Notice

Customers acknowledge that eSIM products constitute digital content delivered electronically.

By completing a purchase, customers expressly request immediate delivery of digital content.

Once activation information, installation credentials, or QR codes have been delivered, the fulfillment process is considered completed.