How to Use Simora

1. Create or Log In to Your Account

Before purchasing, create a Simora account or log in to your existing account. This helps us deliver your order securely and allows you to manage your purchase history.

2. Select Your eSIM Product

Go to the shop page and choose the eSIM plan that matches your destination and usage needs. Review the product name, data allowance, validity period, supported network type, and price before adding it to your cart.

3. Check Device Compatibility

Before completing your purchase, make sure your phone, tablet, or device supports eSIM technology and is not locked to a specific carrier.

4. Complete Checkout

Review your cart and complete checkout using the available payment method. After successful payment, your order will be processed automatically.

5. Receive Your eSIM Details

After payment confirmation, your eSIM QR code, activation code, or installation details will be sent to the email address used during checkout. You may also be able to access your order details through your customer account.

6. Install Your eSIM

On most devices, you can install your eSIM by opening your mobile network settings and selecting the option to add an eSIM or cellular plan. Scan the QR code or enter the activation details manually.

7. Activate Mobile Data

After installation, select the eSIM as your mobile data line. In some destinations, you may need to enable data roaming for the eSIM to work correctly.

8. Keep Your QR Code Safe

Do not share your QR code or activation details with anyone. Once an eSIM is installed or activated, it may not be reusable on another device.

eSIM Installation Guide

For iPhone

• Open Settings.
• Go to Cellular or Mobile Data.
• Select Add eSIM.
• Scan the QR code provided by Simora.
• Follow the on-screen instructions.
• Select the eSIM for mobile data.
• Enable data roaming if required for your destination.

For Android

• Open Settings.
• Go to Network & Internet or Connections.
• Select SIM Manager or Mobile Network.
• Choose Add eSIM or Add Mobile Plan.
• Scan the QR code or enter the activation code manually.
• Follow the device instructions.
• Enable mobile data and data roaming if required.

Frequently Asked Questions

When will I receive my eSIM?

Most eSIM orders are delivered instantly or within 15 minutes after successful payment. In rare cases, delivery may take up to 24 hours.

How will I receive my eSIM?

Your eSIM will be delivered digitally to the email address used during checkout. It may include a QR code, activation code, or manual setup instructions.

Can I use the same eSIM on multiple devices?

Usually, no. Most eSIMs can only be installed and activated on one compatible device.

Can I get a refund if my device does not support eSIM?

Customers are responsible for checking device compatibility before purchase. Refund eligibility is subject to the Refund Policy and applicable consumer protection laws.

What should I do if I do not receive my eSIM?

Check your spam, junk, or promotions folder first. If you still cannot find the email, contact our support team with your order number and email address.

Do I need internet to install the eSIM?

Yes. You need an active internet connection, such as Wi-Fi or mobile data, to install the eSIM profile on your device.

Support

If you need help with your order, delivery, or eSIM activation, please contact us.