At Simora Tech, we provide digital eSIM products and related telecommunications services. Due to the nature of digital products, our refund policy differs from that of physical goods.

1. Eligibility for Refunds

Customers may request a refund under the following circumstances:

• The purchased eSIM has not been delivered due to a technical issue caused by Simora Tech.
• The eSIM cannot be installed or activated due to a verified issue originating from Simora Tech or its network partners.
• A duplicate payment was made for the same order.
• The customer was charged incorrectly.

2. Non-Refundable Situations

Refunds will generally not be granted in the following situations:

• The eSIM has already been activated.
• The QR code has been scanned and the eSIM profile has been successfully installed.
• Data, voice, or SMS services included in the package have been partially or fully used.
• The customer purchased the wrong package, destination, or validity period.
• The customer’s device is not eSIM compatible.
• Network coverage limitations or temporary service interruptions outside Simora Tech's control.

3. European Consumer Rights

In accordance with applicable consumer protection laws, customers purchasing digital products expressly consent to immediate delivery of digital content and acknowledge that their right of withdrawal may be lost once delivery or activation of the digital service begins.

4. Refund Processing

Approved refunds will be returned to the original payment method used during purchase.

Refund processing may take between 5 and 10 business days depending on the customer's payment provider and financial institution.

5. Fraud Prevention

Simora Tech reserves the right to refuse refunds where abuse, fraud, chargeback manipulation, or suspicious activity is detected.

6. Contact Information